Careers

The Merchandise Manager is responsible for the management of all operations in the following departments: Annuals, Florals, Hardgoods, Houseplants, Pottery, Christmas, and Services relating to those departments.

The Merchandise Manager daily responsibilities include but are not limited to hiring and firing personnel, sales, inventory, customer service, facility, and administration. The successful Merchandise Manager exemplifies Bountiful Acres core values of “Building a legacy through cultivating relationships with people and plants”. The position requires the ability to inspire staff and sets the standard for work performance in the garden center. The position is “hands on” and will interact closely with ownership, the general manager, other department members, accounting, and human resources. The Merchandise Manager also coordinates all cashiering/front end activities.

Skills for Success

· Positive tone and energy for customers and staff

• Ability to lead and direct staff
• Clear and direct communication style
• Customer service and sales intuition
• Passion for learning and teaching others
• Ability to work long hours outdoors/indoors – standing, moving, bending, lifting
• Ability to change work direction quickly

Key Responsibilities

1. Personnel

• Hire the best garden center staff.
• Motivate, encourage, and excite garden center staff.
• Oversee training and supervision of garden center staff.
• Creating weekly garden center staff schedule and planning for staffing needs, including adjustments to the schedule according to weather, deliveries, and customer traffic.

2. Sales and Inventory

• Manage garden center sales including managing cashiers, maintaining the register and sales counter, and reconciling cash safe.
• Manage maintenance of all plant material.
• Bring thoughts and ideas for purchasing and marketing, including research and planning for seasonal changes in inventory and new merchandising and display techniques.
• ·Work closely with other Buyers and the General Manager on inventory management (planning, reporting, achieving desired inventory ratios).

3. Customer Service

• Provide and teach perfect customer service – set the standard for garden center staff.
• Contribute to social media about products and events

4. Facility

• Coordinate maintenance of retail yard (including all signage), receiving, greenhouses, parking lot, and restrooms.
• Watch for and resolve or report safety issues and advise garden center staff as appropriate.

5. Administration

• Notify General Manager, Owners, and/or A/P of any issues that need to be addressed – clearly, directly, and immediately.
• Contribute to scheduled and impromptu management meeting, and seasonal company meetings.

6. Travel

• Travel locally and regionally to tour vendor facilities and cultivate relationships with suppliers
• When safety permits, travel internationally touring factories and select product